Contact Keller Williams Plus

Complaints Procedure

At Keller Williams Plus, we are committed to providing our customers with the highest standard of service possible.

Our estate agents are independent business owners with their own complaint procedures. However, we are keen to understand and support you with any problems you have experienced.

Step 1: Contact the agent involved

In the first instance, we encourage you to submit your complaint via email direct to the agent you have used. Contact details for each agent can be found here. We recommend that you also copy us in on this message so that we are aware of the grievance.

Our email: [email protected]

If the agent has not resolved the matter within 7 days, we advise moving to the next stage.

Step 2: Contact us

If you do not feel the matter has been rectified by your appointed agent, you can ask for a formal investigation by our Market Centre team, who will try to resolve your issue. You can reach us through any of the following channels:

Online Form: Below
Postal address: 33 Robjohns Road, Chelmsford, Essex, CM1 3AG

Our team will acknowledge receipt of your complaint within 2 days. We will then investigate your complaint and provide a response within 21 days of receiving your complaint. We may request further information or clarification from you to enable us to carry out our investigation.

Step 3: Alternative Dispute Resolution

If you remain unsatisfied with our resolution, you may direct your complaint to your agent’s independent redress scheme. All necessary details will be provided.

We take all complaints seriously and will aim to resolve your issue as soon as possible. If you have any questions or concerns regarding our complaints procedure, please contact our team using the contact details provided below.